We are having issue with decrypting submissions

  • Profile Image
    mkahle
    Asked on October 27, 2020 at 03:45 PM

    Decryptions are not uploading. They error out right now. Please advise.

  • Profile Image
    Welvin
    Answered on October 27, 2020 at 06:34 PM

    The Form Encryption and uploading of a key through the Tables are working on our test account.

    When you say the descriptions are not uploading, do you mean when you provide the key on the following window, it is not working when you click the Done button? Please clarify.

    1603837607_5f989ea73128d_

    If you also mean it is not decrypting, you may consider removing the private key, and try uploading it back through your other browsers.

    1603838069_5f98a075c6d76_

    I hope that helps.

    Please let us know if you require additional assistance with this matter.