We are having issue with decrypting submissions

  • mkahle
    Asked on October 27, 2020 at 3:45 PM

    Decryptions are not uploading. They error out right now. Please advise.

  • Welvin Support Team Lead
    Replied on October 27, 2020 at 6:34 PM

    The Form Encryption and uploading of a key through the Tables are working on our test account.

    When you say the descriptions are not uploading, do you mean when you provide the key on the following window, it is not working when you click the Done button? Please clarify.

    1603837607 5f989ea73128d  Screenshot 10

    If you also mean it is not decrypting, you may consider removing the private key, and try uploading it back through your other browsers.

    1603838069 5f98a075c6d76  Screenshot 21

    I hope that helps.

    Please let us know if you require additional assistance with this matter.