Jotforms stopped working and will not let us login or reset PW

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    Dr Anita Karasko 
    Asked on October 27, 2020 at 04:01 PM

    Jotforms stopped working. We tried to log back in but it said we were locked out. We tried to reset the PW incase we were getting it wrong and it said we tried too many times even though we only tried once.

    Please help us get our account back up and running.

    Dr Anita Karasko

    Foxboro Orthodonris

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    Yuta_J
    Answered on October 27, 2020 at 06:35 PM

    Hi @Dr Anita Karasko,


    Thank you for reaching out to JotForm support. I just cleared your login attempts on my end, please try to reset your password and log back in again. Your account doesn't seems to be suspended or disabled, so you should be able to login to your account with your correct account credentials.

    If you have any other questions or require further assistance, please reach out to JotForm support again.


    Cheers,


    Yuta