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perrynobleAsked on October 27, 2020 at 5:57 PM
Would you please contact me ASAP? I have tried to find a valid phone number for Jotform to reach someone by phone. The payment method needs to be updated ASAP, however I do not have access to paypal anymore. I'd like to add a credit card instead, but no option is available to do so. Thank you!
Thank you,
Scott Hendren
309-962-2299
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Jeanette JotForm SupportReplied on October 27, 2020 at 9:22 PM
We can cancel the payment subscription for you, which belongs to a monthly subscription for $19.00 and is being paid through the PayPal account pnoble04@gmail.com
Profile ID:I-JKATSJB9HVRC
Once this is canceled, then we will set the account back to free so you can re-upgrade using a credit card instead.
Please confirm that this is what you want to do and we will request the paypal cancel to our billing team
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perrynobleReplied on October 28, 2020 at 10:45 AM
Yes, we would like you to cancel the payment subscription being paid through the PayPal account pnoble04@gmail.com
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Jeanette JotForm SupportReplied on October 28, 2020 at 11:03 AM
OK, the subscription was canceled and the account was set back to free. You can re-upgrade using an updated payment method.