PayPal Pro payment tool shows "Authentication Failed" error message.

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    Brooks_Jenni
    Asked on October 27, 2020 at 08:19 PM

    When I try to fill out my form, I get this error.

    1603844384_5f98b920ab3e6_

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    jherwin
    Answered on October 28, 2020 at 12:46 AM

    We are sorry for the inconvenience this may have caused. I cleared your form caches, can you please try to submit your form again and let us know if the issue persists on your end?

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    Brooks_Jenni
    Answered on October 28, 2020 at 10:28 AM
    I got the same error this morning.
    ...
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    ashwin_d
    Answered on October 28, 2020 at 11:32 AM

    I did check your form and found that you have added PayPal Pro payment tool but you have not added your PayPal API credentials. That is the reason why you see the error message. Please check the screenshot below:

    1603899019_5f998e8b68fdc_credential.gif

    I would suggest you to please edit payment tool of your form and add your PayPal API credentials. The following guide should help you how to find your PayPal API credentials: https://www.jotform.com/help/284-how-to-obtain-paypal-api-credentials

    Hope this helps.

    Do get back to us if you have any questions.