PayPal Pro payment tool shows "Authentication Failed" error message.

  • 1750Idlewild
    Asked on October 27, 2020 at 8:19 PM

    When I try to fill out my form, I get this error.

    1603844384 5f98b920ab3e6 Screenshot 10

    Page URL: https://pci.jotform.com/submit/203007615027141
  • jherwin
    Replied on October 28, 2020 at 12:46 AM

    We are sorry for the inconvenience this may have caused. I cleared your form caches, can you please try to submit your form again and let us know if the issue persists on your end?

  • 1750Idlewild
    Replied on October 28, 2020 at 10:28 AM
    I got the same error this morning.
    ...
  • Ashwin JotForm Support
    Replied on October 28, 2020 at 11:32 AM

    I did check your form and found that you have added PayPal Pro payment tool but you have not added your PayPal API credentials. That is the reason why you see the error message. Please check the screenshot below:

    1603899019 5f998e8b68fdc credential Screenshot 10

    I would suggest you to please edit payment tool of your form and add your PayPal API credentials. The following guide should help you how to find your PayPal API credentials: https://www.jotform.com/help/284-how-to-obtain-paypal-api-credentials

    Hope this helps.

    Do get back to us if you have any questions.