JotForm pages or forms not loading correctly

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    kvwcolorstreet
    Asked on October 27, 2020 at 08:33 PM

    Hello,

    I created and have been using a form for about four months now. This week I started having difficulties, but only on my MacBook Air running OS X version 10.10.5 - I'm not having difficulty on my iPhone 8 Plus or my daughter's MacBook Pro running OS X version 10.15.7

    JotForm, and only JotForm is displaying incorrectly, images and widgets are not displaying when editing, etc.

    1603845090_5f98bbe2ba712_Screen Shot 202

    When I try to submit a ticket for help the screen looks like this.

    1603845177_5f98bc397e5b4_Screen Shot 2021603845177_5f98bc3918e80_Screen Shot 2021603845176_5f98bc38302bd_Screen Shot 202

  • Profile Image
    Kiran
    Answered on October 28, 2020 at 01:32 AM

    As we check the form from our end, it seems to be working fine. Please see the screenshot below:

    1603862734_5f9900ce79b31_

    Since you mention that the issue is happening only with your MacBook, something must have been blocking JotForm websites. Could you check if there are any plugins or software such as antivirus/antimalware is causing the issue? Also, please try logging into a private/incognito window or a separate browser to see if that helps.

    You may also try connecting to a different internet connection such as mobile hotspot to see if the ISP is blocking.

    Please get back to us if you need any further assistance. We will be happy to help.