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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why I am not receiving my submission emails?

    Asked by Corey Wright on September 09, 2013 at 01:40 PM

    Dear Support,


    I have created a employment application for my Human Resources office and it appears the sumittals are not coming through. For testing purposes, I have it set to send them to my email, cwright@niagaracc.suny.edu

    My username is: ncccweb

    The form is located here:

    Employment Application

    Also, are there any IP ranges or email address we should we whitelisting?

    Thank you in advance for your assistance!


    Corey Wright

    Coordinator of Multimedia & Web Services
    Niagara County Community College
    (716) 614-6897 

    Page URL:

  • Profile Image
    JotForm Support

    Answered by ashwin_d on September 09, 2013 at 02:40 PM

    Hello Corey,

    I'm sorry for the trouble caused to you.

    Have you checked your spam folder already? Our email server log confirms that the notification emails are being sent to your email inbox. Please see the log here:

    Current Server: 

    /var/log/jotform/amazonSES.log:[09/Sep/2013:13:25:33 -0400] 32514865445862 AmazonSES Sent email to cwright@niagaracc.suny.edu -  MessageID:0000014103c1bd4a-113bd5a6-6f19-415d-ad82-84aa30e3e4e8-000000 - RequestId:d36be0e9-1974-11e3-b510-c3a0966b40bd

    I have cleared your form cache and sent you a test submission. Could you please let us know if your received the email notification or not?


    Thank you!

  • Profile Image

    Answered by ncccweb on September 09, 2013 at 02:56 PM
    Hi Ashwan,
    I have received the application submission you submitted. Can you provide an IP range as well as domain(s) for us to whitelist? Do you know why your submission came through, but not my previous attempts?
    Corey M. Wright
    Coordinator of Multimedia and Web Services
    Niagara County Community College
    E-mail: cwright@niagaracc.suny.edu
    Phone: (716) 614-6897
  • Profile Image
    JotForm Support

    Answered by ashwin_d on September 09, 2013 at 03:07 PM

    Hello Corey,

    Here is a guide which should help you: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    This guide includes the domains and IP address which you should whitelist.

    Thank you!