What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Not being able to submit formsAsked by firstname.lastname@example.org on September 09, 2013 at 02:00 PM
I have people trying to fill out my form, uploading a picture, along with their submission, and some of them have come back to me and told me that once they hit submit, the button just says "please wait" and does not submit the information. What is the problem and what can we do to solve it in the future?
Also, we'll be glad to check that if you can provide us the webpage URL to where the form is embedded.
Thanks for testing it out. I just saw a test submission.
The form is not embedded. On the website, they click the link and it points them to
Secondly, I just got off the phone with someone who tried to submit it, and once they clicked submit, it just said "Please wait..."
Is it because of the image upload? I am curious why it works for me, and some of these other people have issues with it working.
Thanks for contacting us.
Have you already tried cloning your form and testing it if the issue is reproduced on the cloned form? I cloned it, however, I wasn't able to reproduce the issue even when uploading an image, see this video of my test:
If you have not tried, please give it a try to see if the issue is only wiht the original form. Kinldy use this guide to know how to clone a form: How to clone an existing form from a URL
Let us know if the issue persists even with the cloned form.
A collegue of mine and I thoink we found out that the issue was the size of the image, so we limited it to 1MB. I will wait to see submissions to see if they have issues. I did send another ticket about notifications, still having issues with those. I did not get an email otification when you submitted your test in the video.