Submission time is changed when exported to Excel file.

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    SMOLLAN
    Asked on October 28, 2020 at 04:39 AM

    Hi Support.


    I'm facing an issue where all my downloaded forms are showing times not in my timezone

    like I see the record online is 11:33, but on download I'm getting 04:33.

    Please assist

    Screenshot
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    ashwin_d
    Answered on October 28, 2020 at 06:31 AM

    I am sorry for the trouble caused to you. I did test this issue in your form, and I am able to replicate the issue you are having. The submission time seems to change when submissions are exported to Excel.

    I am escalating this issue to our backend team. We will get back to you as soon as we have any update from them.


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    SMOLLAN
    Answered on November 03, 2020 at 03:03 AM

    Any update on this. The time issues are really time consuming to sort out

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    Richie_P
    Answered on November 03, 2020 at 04:08 AM

    Unfortunately, updates are not available as of the moment. However, we assure you our developers are working on this ticket.

    I will try to ask for possible progress of the investigation with the assigned developers.

    Once we have further information, you will be notified at this support ticket.

    Thank you.

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    Helen
    Answered on December 01, 2020 at 02:06 AM

    Hello,

    Sorry for the inconvenience that you have.

    The issue should be fixed now.

    Thank you for your understanding.