JotForm tables: Decryption prcoess failed error message shows randomly

  • ALZ_DCC
    Asked on October 28, 2020 at 9:11 AM

    Also I am seeing this message. I do not want my files decrypted. It wont x out. Please advise.

    1603890632 5f996dc8477a9 Screenshot 10

  • Basil JotForm Support
    Replied on October 28, 2020 at 10:07 AM

    Hi,

    Are you facing this error in a specific form?

    I believe this the issue is happening on the submissions page, is that correct?

    Looking forward to your reply.

  • ALZ_DCC
    Replied on October 28, 2020 at 11:20 AM

    Yes on the submission page. And now the message is gone. I just want to make sure and confirm everything is still HIPAA compliant and encrypted. Can you confirm that or can I?

    Thanks!

    Brooke

  • Basil JotForm Support
    Replied on October 28, 2020 at 12:28 PM

    Hi,

    I can see that HIPAA is still enabled on your account, the message was most likely due to the submissions being moved to the new tables view.

    Please let us know if you require any further assistance.

  • ALZ_DCC
    Replied on October 28, 2020 at 12:35 PM

    Oh OK Great! Thanks for you help on this!

    Brooke

  • ALZ_DCC
    Replied on October 28, 2020 at 12:38 PM

    Ok and just as I wrote that the error message is back. Is this just something I should ignore? Is it something that may come and go?

  • Girish JotForm Support
    Replied on October 28, 2020 at 2:29 PM

    Let me escalate this to our back end team to check further. Once there is an update we will let you know via this ticket.

    Meanwhile, could you clear your browser cache, log into your account and check again?

  • ALZ_DCC
    Replied on October 28, 2020 at 3:08 PM

    I am not sure how to clear my browser cache. Can you advise?


  • Basil JotForm Support
    Replied on October 28, 2020 at 4:15 PM

    Hi,

    You can follow the article below to clear your browser cache:

    https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en

    Thank you for your patience.

  • ALZ_DCC
    Replied on October 28, 2020 at 4:24 PM

    Thank you! Cleared the cache and it fixed a different problem I was having but not this one. I will wait to hear back from you. Thanks!

    Brooke

  • Kiran Support Team Lead
    Replied on October 29, 2020 at 10:17 AM

    We are sorry for the inconvenience this may have caused. We have received an update from our backend team that the issue is now resolved. Could you check again and let us know if you notice any issue with the submissions? We will be happy to take a look again.

    Thanks!

  • Brooke Patterson
    Replied on October 29, 2020 at 11:05 AM

    I can't get into anything right now. I Can't even log in. I am getting back end unavailable error messages.
  • Bojan Support Team Lead
    Replied on October 29, 2020 at 12:14 PM

    Greetings.

    Since this problem is not related to the original one, it was moved to a new ticket. We are working on a reply, and you will receive it soon on the following link:
    https://www.jotform.com/answers/2666058

    If you have any additional questions, please post them to the related tickets.

    Thank you for your cooperation.

  • Kiran Support Team Lead
    Replied on October 29, 2020 at 2:23 PM

    Apologies for the trouble being caused. Our backend team has confirmed that the system is stable now and should be working fine. We request you to check again and let us know if you notice any further issue. We will be happy to take a look again.

    Thank you!

  • ALZ_DCC
    Replied on October 29, 2020 at 2:35 PM

    Thank you! Yes it seems to be working now!