Why are the headers missing when I try to download my submissions with JotForm Tables?

  • Haswell_Dawna
    Asked on October 28, 2020 at 9:18 AM

    is there a way to download the forms with the headers?

  • Gustavo_H
    Replied on October 28, 2020 at 10:27 AM

    Hi, @Haswell_Dawna. How are you?


    I tried here using one of my forms, and I could download my submissions in .csv and .xlxs. I kindly ask you to try it again.

    1603895216 5f997fb056ee6 Screenshot 10

    If the problems persist, please provide us the following information to investigate further.

    1. Are you facing this issue in all of your forms? If not, can you share the link of the forms that have this issue?
    2. Are the headers missing when you try to download in all formats (.csv, Excel, and PDF)?


    I will wait for your answers. Thank you 😀✨

  • Haswell_Dawna
    Replied on October 28, 2020 at 4:11 PM

    I need to download each individual submission into a PDF. It doesn't include my headers when downloaded anyway I try.

  • Gustavo_H
    Replied on October 28, 2020 at 5:42 PM

    Hi, @Haswell_Dawna.


    Thank you for giving me more information.

    It appears that your PDF Editor didn't save the last changes of your form automatically into the PDF. Please, open the PDF Editor from your form. When you open the PDF Editor, it should ask you to apply the changes. 

    1603921167 5f99e50f2bad3 Screenshot 10


    If not, just clicking on creating a new PDF will update it.

    1603921275 5f99e57b0c0f8 Screenshot 21


    It should fix it now, you can return to your submissions at JotForm Table and try to download it again. Please, let us know how it goes.


    Best regards, 😀✨