I can not download the forms 3RD REQUEST

  • desertholisticnetwork
    Asked on October 28, 2020 at 10:54 AM

    PLEASE HELP.. I CAN NOT DOWNLOAD MY ATTACHMENTS OR FORMS. IS YOUR SITE DOWN

    Page URL: https://www.jotform.com/uploads/desertholisticnetwork/export_data/5f997c2bd97bc/desertholisticnetwork-2020-10-28-10-11-am.zip
  • Amjad_A
    Replied on October 28, 2020 at 1:15 PM

    Hi,

    Sorry for the inconvenience. Just to confirm, are you downloading it from emails? I have checked your account and found that you have enabled Privacy setting "Require log-in to view uploaded files". Please check the screenshot below:

    1603905260 5f99a6ec8f7dd privacy Screenshot 10

    To solve this, you may have to login to your JotForm account and download the files from your form's submission page or disable the "Require log-in to view uploaded files." privacy from your account setting page.

    Hope this helps. Do get back to us if you have any questions.