I can not download the forms 3RD REQUEST

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    desertholisticnetwork
    Asked on October 28, 2020 at 10:54 AM

    PLEASE HELP.. I CAN NOT DOWNLOAD MY ATTACHMENTS OR FORMS. IS YOUR SITE DOWN

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    Amjad_A
    Answered on October 28, 2020 at 01:15 PM

    Hi,

    Sorry for the inconvenience. Just to confirm, are you downloading it from emails? I have checked your account and found that you have enabled Privacy setting "Require log-in to view uploaded files". Please check the screenshot below:

    1603905260_5f99a6ec8f7dd_privacy.png

    To solve this, you may have to login to your JotForm account and download the files from your form's submission page or disable the "Require log-in to view uploaded files." privacy from your account setting page.

    Hope this helps. Do get back to us if you have any questions.