Why was my account suspended?

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    Ellen Mattes 
    Asked on October 28, 2020 at 01:03 PM

    The contact form on the website is no longer there - why?

  • Profile Image
    Jeanette
    Answered on October 28, 2020 at 03:02 PM

    The reason is that the form was considered to be used for scam. Let me report it to our reviewers team to double check and get the best advice for you on how to proceed.

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    Jeanette
    Answered on October 28, 2020 at 03:14 PM

    Hello again, I was informed by our reviewers team that as per terms of use, termination is in place for free accounts that have been spammed by the system. You have to begin again with a new free account following our terms of use.

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    Ellen Mattes 
    Answered on October 28, 2020 at 03:25 PM

    I'm still confused as to why it was spammed by your system. We we not asking for social security numbers, credit card information, driver's license numbers, etc.

    If I have to begin again with a new free account, I will...

    Could you by any chance provide a screenshot of what the form contained? It's been so long that I've forgotten what form fields were used.

  • Profile Image
    Kenneth_C
    Answered on October 28, 2020 at 06:31 PM

    Hi there,

    As per your request, here is how the form looks:

    1603924289_5f99f14108a89_www.jotform.com

    Let us know if you have any further questions.

    Best.

  • Profile Image
    Ellen Mattes 
    Answered on October 28, 2020 at 09:20 PM

    Thank you, however the screenshot you provided was cut off after 'I am interested in'

    I need a screenshot of the entire form please.1603934418_5f9a18d2e1047_screenshot.png

  • Profile Image
    ashwin_d
    Answered on October 29, 2020 at 12:49 AM

    Please check the screenshot below which display all the questions of your form:

    1603946955_5f9a49cb89468_form.png

    Hope this helps.

    Do get back to us if you have any questions.

  • Profile Image
    Ellen Mattes 
    Answered on October 29, 2020 at 09:24 AM

    Thank you very much for your prompt response.

    My next question is how can I ensure that my account won't get suspended again? As you can see from the form's screenshot, we were not asking for any sensitive data yet the account was suspended anyway and we didn't receive any notification that this was going to happen.

  • Profile Image
    Yvette_L
    Answered on October 29, 2020 at 09:51 AM

    Thank you for your reply.

    You can avoid being suspended by not sending your forms out via spam emails as our forms not intended for that use.

    Please see more on our T&Cs here: https://www.jotform.com/terms/

    Please let me know if you require any more information, thanks!