What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Again My account has been suspended

    Asked by Momen on September 10, 2013 at 01:32 AM

    Again My account has been suspended
    -----------------------------------------
    Due to terms of use violation, your account has been suspended.
    It was suspected to be used for phishing. If you think this is a mistake please contact us to resolve this issue.
    ------------------------------------------
    my forms links
    ------------------------------------------
    http://www.twtheeq.com/wp-content/themes/twtheeq/form/form.html
    http://www.twtheeq.com/wp-content/themes/twtheeq/form/form2.html
    http://www.twtheeq.com/wp-content/themes/twtheeq/form/form3.html
    http://www.twtheeq.com/wp-content/themes/twtheeq/form/form4.html
    ------------------------------------------
    please re active my account
    thanks

    my account My Forms content www thanks
  • Profile Image

    Answered by gori-mathew on September 10, 2013 at 03:40 AM

    We are very sorry for the inconveniences caused.

    Now your account has been re-activated, and your existing forms have been whitelisted. Unfortunately, we can not guarantee that account will not be suspended again due to some new suspicious form. It is better to not use the password fields to avoid suspension. The automated anti-phishing system is crucial for our service, since we have to fight with illegal phishing forms on a daily basis. We hope for your understanding in this matter.

    If you need a great protection for your account, you may subscribe to any paid plan. We do not suspend any paid accounts without manual human review.

    Please feel free to contact us if you need any further assistance. We will be happy to help.

  • Profile Image

    Answered by dubignyp on September 14, 2013 at 07:48 AM

    My account is also suspended for the second time, so I created a form where we filled a field and put a note to 6 stars.

    I do not understand why among other creative platform, there is here I'm always stuck for anything.

  • Profile Image
    JotForm Support

    Answered by Welvin on September 14, 2013 at 09:09 AM


    @dubignyp,

    Please stop creating a separate thread for the same inquiry and updating older thread such as this one. I have responded to your original thread. Please kindly check.

    Thanks

  • Profile Image

    Answered by twtheeq on October 03, 2013 at 05:50 AM
    My Form Ddisabled Agine
    Please Reactive It quickly
    it is not Phishing form
    form url: http://jotform.co/form/32752359668871
    thanks
    2013/9/14, JotForm Support Forum :
  • Profile Image

    Answered by jedcadorna on October 03, 2013 at 07:26 AM

    Hi,

    We do apologize for the inconvenience. I have re-activated your account. You may want to consider subscribing to our Paid Plans options to avoid being automatically suspended by our auto phishing tool as we do manual check for our paid users. 

     

    Thanks,