How to retrieve a suspended account

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    Samuel 
    Asked on October 28, 2020 at 05:44 PM
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    Mike_G
    Answered on October 28, 2020 at 11:28 PM

    We would like to apologize for any inconvenience. I have checked the account associated with the email address you are contacting us from and that the form you linked is also under and it was suspended for offering Hotel Services using this form (https://www.jotform.com/form/202377029590558) with an invalid business account.

    We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately.

    In order to reactivate your account, kindly provide us the following information:

    1. The URL where your form is used.

    2. Your website or proof of affiliation to a legitimate institution.

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Please send these proofs to reviewers@jotform.com with Thread #2663938 as your subject using a valid corporate domain email address . We will let you know about the status of your account after a thorough review of your proofs.