What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Required Fields

    Asked by hlj on May 21, 2011 at 08:59 AM


    On one of my forms I have have fields which are not optional so have placed 'required' on them, however, when I have tested the form I find that on any of the required fields if I click enter I am immediatately taken to the custom thank you page. This shouldn't happen on any field but most especially on required fields. Any help would be appreciated.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by abajan on May 21, 2011 at 10:31 AM

    Hi hlj

    Please replace the full source of the form currently in your page with just an iFrame that points to the form. You can get that code from the "Embed Form Wizard" (Setup & Embed tab > Embed Form button > iFrame)

    Incidentally, the form's background will either need to be made transparent or changed to #2E4517. Also, may I suggest changing the color of the sublabels to something that contrasts better with the background? (See screenshot)

    Be sure to let us know if the above solution corrected your form's problem and feel free to enquire about other aspects of our forms. Our team will be glad to assist where we can.



    ~ Wayne

  • Profile Image

    Answered by hlj on May 21, 2011 at 11:55 AM
    New response receivedHi Wayne

    Thank you, yes that now works.

    I have another form on the same site but this works fine, I don’t understand why this particular form didn’t.

    Many thanks and kind regards

    Username: HLJ

  • Profile Image
    JotForm Support

    Answered by abajan on May 21, 2011 at 11:59 AM

    Glad we were able to help you, Fiona.


    ~ Wayne

  • Profile Image

    Answered by tamekadyer on October 05, 2012 at 12:19 AM

    Thanks a million!!