What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    The "Create Form" button does not work for the subaccount I created.

    Asked by dustindevin on September 10, 2013 at 11:13 AM

    My account is dougarterburn (doug_arterburn@rockriverlab.com

    My subaccount is devin_sawyer@rockriverlab.com

    create form create does not work subaccount
  • Profile Image
    JotForm Support

    Answered by ashwin_d on September 10, 2013 at 12:23 PM

    Hello dustindevin,

    Sub account is not a normal account and can only see the forms shared with them by the parent account. Sub account can't create forms anymore.

    If parent account share the forms with the sub account, they can be viewed under "Shared with you" folder.

    Hope this answers your question.

    Thank you!