What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Charged twice for different subscription

    Asked by rogbcn on September 10, 2013 at 12:10 PM

    Tenia una cuenta Premiun y contrate una Economi, ahora me estan cobrando las 2 la Premiun y la Economi por favor vean esto y les agradeceria una respuesta. Gracias

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    JotForm Support

    Answered by Welvin on September 10, 2013 at 02:03 PM


    What is your preferred subscription? Please let us know so we can request the refund to our management. You also need to cancel the subscription you don't want to use by following steps below:

    1. Log in to your PayPal account

    2. Click Profile near the top of the page

    3. Select My money

    4. In the 'My pre-approved payments' section, click Update

    5. Select the merchant (find Jotform) whose agreement you want to cancel and click Cancel

    6. Click Cancel Profile to confirm your request