Not able to submit fillable PDF form.

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    PinkLink2301
    Asked on October 29, 2020 at 10:04 AM

    hi! i am able to place my url link in by website but when i click on the patient form it does not allow me to input information and submit. it appears to only be a pdf. is this not an option anymore because of hippa. I want the patient to be able to click on the link, input their information and submit from our URL/website. Right now I am having to send them the link from my email to have the fill it out, which is not efficient. please advise. I might be missing something. thanks.

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    ashwin_d
    Answered on October 29, 2020 at 11:32 AM

    I did check your account "PinkLink2301" and you have not upgraded to HIPAA compliance. Please note that when you upgrade your account to HIPAA compliance, the submit button on the fillable PDF is not supported.

    Coming back to your issue, I would suggest you to please share your web page URL where you have added form link, and we will take a look. Please note that fillable PDF form can only be submitted using Adobe Acrobat Reader or Foxit. Fillable PDF cannot be submitted from browser.

    We will wait for your response.

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    PinkLink2301
    Answered on October 29, 2020 at 12:21 PM

    We have the silver plan which is HIPAA compliant. It is listed in our account information. Is there something outstanding?

    Will a patient not be able to fill out and submit the form from our website - link - below. I need to know how to set it up so that it works this way, or have an alternative way to enter the information.

    Thanks for your help.

    https://www.pinklinkmedical.com/patientforms

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    PinkLink2301
    Answered on October 29, 2020 at 12:29 PM

    this is very odd...when I click on the link i can open the female patient form and it looks as though the information can be input and submitted? This was not happening previously. If this is working now then I need to confirm the form is HIPAA compliant. Please advise.

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    gerardw
    Answered on October 29, 2020 at 02:55 PM

    The forms on your website are working fine, but they are not HIPAA compliant as your account is not HIPAA compliant.

    Please note that upgrading the account to a silver plan does not automatically make an account HIPAA compliant. You have to manually upgrade your account to HIPAA after that as explained here: https://www.jotform.com/help/500-How-to-upgrade-to-HIPAA-Compliance

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    PinkLink2301
    Answered on October 29, 2020 at 03:03 PM

    I signed and submitted the BAA yesterday and have a copy of it form jotform. I already did that. This is trying to make me sign it again. I am confused. What is going on? I've already done that. What is the next step? Thanks.

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    PinkLink2301
    Answered on October 29, 2020 at 03:13 PM

    I just went through the BAA process again and received a copy saying I am not HIPAA compliant. When will it show on my account? Is there anything else I need to do? Please advise. Thanks.


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    gerardw
    Answered on October 29, 2020 at 04:28 PM

    Hello,

    HIPAA compliance is now activated on your account.

    Now all forms in your account are HIPAA compliant.

    Let us know if you have any further concerns.