Getting error when forms submitted after recpacha and error after submission

  • sjsdental
    Asked on October 29, 2020 at 11:32 AM

    I read the forums and that if you whitelist our username.. will this resolve the issue?

    Thank you

  • Gustavo_H
    Replied on October 29, 2020 at 1:38 PM

    Hi, @sjsdental.


    We are having a temporary issue with HIPAA accounts. Our team of developers is already working on it. I kindly ask for patience. The problem should be fixed soon. We will get back to you when we receive an update.


    Thank you for reporting it to us.

  • Gustavo_H
    Replied on October 29, 2020 at 3:12 PM

    Hi, @sjsdental. The back-end problem is already solved, and I have whitelisted the IP of your account. Can you please try it again? The problem should be fixed now. Thank you for your patience.


    Have a great day 😀✨