Getting error when forms submitted after recpacha and error after submission

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    sjsdental
    Asked on October 29, 2020 at 11:32 AM

    I read the forums and that if you whitelist our username.. will this resolve the issue?

    Thank you

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    Gustavo_H
    Answered on October 29, 2020 at 01:38 PM

    Hi, @sjsdental.


    We are having a temporary issue with HIPAA accounts. Our team of developers is already working on it. I kindly ask for patience. The problem should be fixed soon. We will get back to you when we receive an update.


    Thank you for reporting it to us.

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    Gustavo_H
    Answered on October 29, 2020 at 03:12 PM

    Hi, @sjsdental. The back-end problem is already solved, and I have whitelisted the IP of your account. Can you please try it again? The problem should be fixed now. Thank you for your patience.


    Have a great day 😀✨