HIPAA form won't submit

  • Macy Day
    Asked on October 29, 2020 at 11:43 AM

    Our Jotform is working fine to submit but it is not working on the back end when we go to pull the files. This is happening with two of our website entities.

    Page URL: https://mayflowermedicinals.com/become-a-patient-in-ma/
  • Richie JotForm Support
    Replied on October 29, 2020 at 1:42 PM

    May we know the error message you receive when submitting the form?

    I have cleared your form cache.

    Please test a submission and let us know if the issue still persists.