I downloaded some of the submissions as PDF but the link in the email does not work

  • Profile Image
    NightRiderWarranty
    Asked on October 29, 2020 at 12:45 PM

    Hi,

    I really like how easy it is to see submissions this way. However, when I choose to have selected submissions downloaded into a pdf form, the emailed link for downloading them does not work.

    Can you please let me know when this issue will be fixed?

    Thanks,

    Simone

  • Profile Image
    Welvin
    Answered on October 29, 2020 at 03:18 PM

    Hello Simone,

    You've requested two zipped PDFs. All links have worked to my end, so it's likely related to your privacy. Before clicking the link, make sure that you are logged in to your account.

    If you do not want to log in to download, you have to disable the privacy.

    https://www.jotform.com/myaccount/settings

    2020-07-23-005.png

  • Profile Image
    NightRiderWarranty
    Answered on October 29, 2020 at 03:28 PM
    Hi Welvin,
    the link is being emailed to our warranty email - I am logged into
    Jotfom on my computer but I am told that the link is not available. Not
    sure how I would go about getting this without allowing to see submissions
    without log-in?
    Please let me know how to go about this?
    NightRider LEDS Warranty Claim Form:
    https://form.jotform.com/NightRiderWarranty/nightrider-leds-warranty-claim-form
    NightRider™ LEDS Warranties will be processed as quickly as possible.
    *REQUIREMENTS*
    1. Provide at least 1 picture of the product clearly showing defect.
    2. Provide at least 1 picture clearly showing full product for
    identification purposes.
    3. A photo of the Wire Warranty ID Tag is encouraged when ever possible.
    *Please be advised:*
    If you have been a dealer with NightRider LEDS for over 1 Year we reserve
    the right to ask for proof of purchase date in the following cases:
    1. If the Warranty TAG ID begins with 2019 or earlier please provide a
    proof of purchase with date.
    2. If the Warranty TAG ID is missing please provide a proof of purchase
    date.
    *Successful Warranty Claims will be sent out with your next available stock
    order or at the discretion of the Dealer provided that the dealer will pay
    shipping costs to have the warranty item shipped sooner.*
    Thank you
    NightRider™ LEDS Warranty
    warranty@nightriderleds.com
    ...
  • Profile Image
    Welvin
    Answered on October 29, 2020 at 04:36 PM

    Yes, system emails such as the download requests are always sent to the primary email address of the account.

    If you are logged in, the download link should work. I just tried this again, the link still worked.

    1604003699_5f9b277309693_

    Can you try logging in and downloading through your other browsers? It's odd that you can't get the link to work.

  • Profile Image
    NightRiderWarranty
    Answered on October 29, 2020 at 05:28 PM
    Hi Welvin,
    what I get on my end is an email with an interactive 'downloads your PDFs'
    button. When I click on this I get your 404 page.
    Any ideas how to remedy this?
    Thank you,
    SImone
    NightRider LEDS Warranty Claim Form:
    https://form.jotform.com/NightRiderWarranty/nightrider-leds-warranty-claim-form
    NightRider™ LEDS Warranties will be processed as quickly as possible.
    *REQUIREMENTS*
    1. Provide at least 1 picture of the product clearly showing defect.
    2. Provide at least 1 picture clearly showing full product for
    identification purposes.
    3. A photo of the Wire Warranty ID Tag is encouraged when ever possible.
    *Please be advised:*
    If you have been a dealer with NightRider LEDS for over 1 Year we reserve
    the right to ask for proof of purchase date in the following cases:
    1. If the Warranty TAG ID begins with 2019 or earlier please provide a
    proof of purchase with date.
    2. If the Warranty TAG ID is missing please provide a proof of purchase
    date.
    *Successful Warranty Claims will be sent out with your next available stock
    order or at the discretion of the Dealer provided that the dealer will pay
    shipping costs to have the warranty item shipped sooner.*
    Thank you
    NightRider™ LEDS Warranty
    warranty@nightriderleds.com
    ...
  • Profile Image
    Welvin
    Answered on October 29, 2020 at 07:07 PM

    You are logged in, and you own the file, so you should be able to download it. 404 is an indication that you are downloading as a guest.

    Please try the following methods:

    1) Clear your browser cookies for JotForm, log back in, click the link through your email, see if that works. You should download on the same browser where your session with JotForm is active.

    2) If cookie method won't work, I would suggest unchecking the privacy, download the file, and check it back when you're done.

    Thanks

  • Profile Image
    NightRiderWarranty
    Answered on October 29, 2020 at 07:28 PM
    Hi Welvin,
    Ok, I got it now. Was not thinking about it but was using Safari for
    Jotform and Google Chrome for email. :)
    Thanks :)!
    NightRider LEDS Warranty Claim Form:
    https://form.jotform.com/NightRiderWarranty/nightrider-leds-warranty-claim-form
    NightRider™ LEDS Warranties will be processed as quickly as possible.
    *REQUIREMENTS*
    1. Provide at least 1 picture of the product clearly showing defect.
    2. Provide at least 1 picture clearly showing full product for
    identification purposes.
    3. A photo of the Wire Warranty ID Tag is encouraged when ever possible.
    *Please be advised:*
    If you have been a dealer with NightRider LEDS for over 1 Year we reserve
    the right to ask for proof of purchase date in the following cases:
    1. If the Warranty TAG ID begins with 2019 or earlier please provide a
    proof of purchase with date.
    2. If the Warranty TAG ID is missing please provide a proof of purchase
    date.
    *Successful Warranty Claims will be sent out with your next available stock
    order or at the discretion of the Dealer provided that the dealer will pay
    shipping costs to have the warranty item shipped sooner.*
    Thank you
    NightRider™ LEDS Warranty
    warranty@nightriderleds.com
    ...