Billing: account stating overdue but subscription should be valid

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    Asked on October 30, 2020 at 01:04 AM

    I have just received an email saying that our account subscription is overdue, however we paid our yearly silver subscription in January 2020 so we are not overdue until January 2021.

    Can you please look into this for us and get back to me ASAP.

    Thanks so much, Sam

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    Answered on October 30, 2020 at 03:56 AM


    You are correct and I have forwarded your concerns to our billing Staff for further investigation.

    We will inform you of the results in this thread.

    Thank you for your patience.