total submissions is missing

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    Asked on October 30, 2020 at 03:16 AM


    I have a problem with submissions on my forms. Yesterday I had 3240 submissions on the "CITIUS, ALTIUS, FORTIUS!" form and today I can only see 522, and there is nothing in archive or trash.

    Since yesterday, the only modification I did on the account was downgrading from silver to free, but the plan is still available on the account at the moment of writing this ticket support.

    Also, I have to mention that are missing submissions on all 3 forms that I created over the time.

    Thank you!

  • Profile Image
    Answered on October 30, 2020 at 05:19 AM

    We do apologize for the inconvenience.

    I have recalculated your total submissions and it is now showing all your submission.

    Please check your submissions out and let us know if the issue still remains.