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cmsptbAsked on October 30, 2020 at 3:16 AM
Hello,
I have a problem with submissions on my forms. Yesterday I had 3240 submissions on the "CITIUS, ALTIUS, FORTIUS!" form and today I can only see 522, and there is nothing in archive or trash.
Since yesterday, the only modification I did on the account was downgrading from silver to free, but the plan is still available on the account at the moment of writing this ticket support.
Also, I have to mention that are missing submissions on all 3 forms that I created over the time.
Thank you!
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Richie JotForm SupportReplied on October 30, 2020 at 5:19 AM
We do apologize for the inconvenience.
I have recalculated your total submissions and it is now showing all your submission.
Please check your submissions out and let us know if the issue still remains.