I cannot access my jotforms since yesterday - error message

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    sdorpfeld
    Asked on October 30, 2020 at 11:49 AM

    Temporarily Back-end Unavailable is the message that comes up when I try to connect to jotforms. I am able to reach this forum, and see other areas but not all of my forms which I need for job. I am trying to save my notes on word. Any idea when the system will be uo and running?


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    Niko_N
    Answered on October 30, 2020 at 03:17 PM

    Hi,

    We apologize for the inconvenience this may have caused you.

    We have received a message from our developers that we had a back-end issue earlier today concerning HIPAA accounts. However, the issue is now fixed and stable.

    I also checked our HIPAA test account to confirm, and the account seems to be working fine. Could you please check again and let us know if the issue persists so we can investigate further.

    We look forward to your response.

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    Sally Dorpfeld
    Answered on October 30, 2020 at 03:19 PM

    Thank you very much for the response. I checked it just now, and it is working.

    -Sally