What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why are my submissions taking hours to reach our inbox?

    Asked by StudioBe on September 11, 2013 at 01:22 PM

    We have been noticing lately that when we submit a form (any of our forms), its taking hours for the notification to hit our inboxes. The strange thing is that I can see the submission in the inbox on the JF website, its just the notification that takes this long to receive. Is there some tech problem here I am unaware of? Thanks!

    Submissions problem thanks
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    Answered by jedcadorna on September 11, 2013 at 02:31 PM

    We do apologize for the inconvenience. Have you tried  clearing your form cache to see if this helps, as I can see that your forms has quite a number of submissions. If the above procedure didn't work may I also request the list of sample emails that is receiving a delayed confirmation so that I can check it on my end as well.

    Thanks,