What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Changes to Form are not Saved

    Asked by NYSTEM on September 11, 2013 at 02:26 PM

    I have retyped the updated wording at least a half dozen times and the changed text just keeps reverting back to the original text. PLEASE HELP!!!!!!!

    Page URL:
    http://www.jotform.com/?formID=32535009655959

    Cloned Form style size font Updated
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    JotForm Support

    Answered by Mike_T on September 11, 2013 at 03:48 PM

    Please accept our sincere apologies for any possible inconveniences caused.

    Are you saving your changes on the form? In addition to the Auto-Save you can click on the Save icon in order to save your changes.

    I have made several tests with cloned version, but unfortunately, I was not able to reproduce the issue. If there are any step by step instructions to reproduce the it, please let us know.

    There is a chance that the issue is somehow related to the old browser. Can you please try to edit the form using some up to date browser like Google Chrome or Firefox?

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    Answered by NYSTEM on September 11, 2013 at 04:33 PM
    Mike,
    I’ve tried using Google Chrome and I get the same outcome! I have been working with this one form and it’s thank you and auto response emails all day! I can only get it to retain parts of my updates. It’s driving me crazy!
    I finally got the form to stay the way it should but now I’m having the same issue with the auto response and thank you emails. Anything you can find out would be greatly appreciated!
    Phyllis Patton
    NY STEM Meeting Associate
    The College Board, Middle States Regional Office
    3 Bala Plaza East, Suite 501
    Bala Cynwyd, PA 19004
    610-227-2551
    610-227-2580 (fax)
    phpatton@collegeboard.org
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    Answered by Cesar on September 11, 2013 at 05:39 PM

    Hello, I've gone ahead and cleared your Form Cache from our end. Kindly clear you browser's cache and log back in to your account. After doing so, please try to make changes to your form once again.

    Do let us know if the issue persists. Thank you.

    Related Article:

    How to clear your browser's cache

    How to Clear your Form Cache