What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I stop spam submissions?

    Asked by Ann-Marie on September 11, 2013 at 03:04 PM

    Someone sent me a message through my contact form which appears to be sending over and over. How can I stop this? It's my mother, and she says she isn't doing it. 

     

    Thanks,

     

    Ann-Marie

    Page URL:
    http://www.sierralascaux.com/contact-me/

    problem contact form message thanks
  • Profile Image
    JotForm Support

    Answered by ashwin_d on September 11, 2013 at 04:27 PM

    Hello Ann-Marie,

    Your contact form in the above URL doesn't seems to be a JotForm form. Upon checking your email address, I found that you have two guest account but there is no forms in any of the account.

    However, here are the options to stop spam on your form if you have any form in another account:

    1. Add captcha field in your form. This will stop automated spam but won't be able to stop human spam.

    2. You can also use "Unique Submission" feature under "Form Limits" of your form "Preferences"

    Select "Loose check" to prevent users from submitting the form multiple times from the same computer. You can select "Strict check" to prevent multiple submission from that IP address.

    This will most likely take care of your spam issue.

    Thank you!