How can I re-activate my account?

  • Profile Image
    Rizette Galguerra 
    Asked on October 31, 2020 at 10:37 AM

    Hi there!

    My account was suspended and I need your help to reactivate it please. What do I need to do in order not to get suspended again?

    Thank you and looking forward to your kind response.


    Regards,

    Rizette

  • Profile Image
    Patrick_R
    Answered on October 31, 2020 at 11:40 AM

    Hi Rizette! We need more information about how you're using your loan application form.

    Kindly provide us the following information:
    1. The URL where your form is used.
    2. Your website or proof of affiliation to a legitimate institution.

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send these proofs to reviewers@jotform.com with Thread #2670924 as your subject. We will let you know about the status of your account after a thorough review of your proofs.

    Thank you!