Why is my account suspended

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    Victoria A Aycock 
    Asked on October 31, 2020 at 10:57 AM

    Hey, This is my first time using jotforms and it keeps getting disabled. It says my account has been suspended but Im not sure why. Others in my field use this same form month after month so I am not sure what I have done wrong. Please let me know. Thank you!

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    Answered on October 31, 2020 at 01:27 PM


    Thank you for reaching out to us.

    The following form was found on your account VICTORIAAYCOCK as suspicious of phishing activity because you're collecting credit card details in plain form fields.


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    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms.

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available in our platform in order to integrate in your forms. You still won't be able to collect credit card details directly though.

    If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.

    We’ve removed the offending fields on your form and lifted the suspension on your account. Please refrain from making new forms that is against our terms to avoid this kind of inconvenience.

    Should you have any further inquiries, we will be more than happy to help.

  • Profile Image
    Victoria A Aycock 
    Answered on October 31, 2020 at 02:28 PM
    Ok great Thank you!
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