submitted but no submission received

  • nontoxicsavvy
    Asked on October 31, 2020 at 5:44 PM

    My client submitted the form but it's not showing up under submissions. Any advice? 

  • John Support Team Lead
    Replied on October 31, 2020 at 7:34 PM

    I just checked these two forms on your account but there were no submissions there:

    Coaching Client Agreement

    Coaching Client Agreement

    Please confirm with the user if he was able to see the THANK YOU PAGE when he clicked the submit button. Or if they receive an error while submitting it, please ask what was it so we can check.