What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Am I near reaching my limit as a free user?

    Asked by rossmills on September 11, 2013 at 09:10 PM

    I go to email this form and it goes opps reached your limits. The rossmills stats would say otherwise. Do I need to upgrade already?

    Screenshot
    email stats
  • Profile Image

    Answered by khrisell on September 11, 2013 at 09:33 PM

    Hello,

    I have checked your form and I am able to see that you are not reaching yet your limits as a free user.

    However, to prevent any error with regards to your monthly limit.

    I highly recommend that you upgrade your account if you are expecting a lot of user to come-in and will fill your form.

    Because as a free user you will only have 100 submission per month, 100mb on the storage, 10 payment and secure submissions only.

    Here's the detail of the pricing of our subscription.

    https://www.jotform.com/pricing

     

    Kindly let us know if you have further questions or inquiry.

    If it is a new topic, kindly open a new thread to avoid any confusion and to assist you better.

    Thank you for using JotForm.

  • Profile Image

    Answered by rossmills on September 11, 2013 at 09:53 PM
    Thank you for your reply,
    If I have not reached my limit, I dont see why I should need to upgrade as I am only trialling the package at this stage. What could be other reason be for this error message please?
    Regards Ross
  • Profile Image
    JotForm Support

    Answered by Tasha on September 11, 2013 at 10:08 PM

    Hi,

    The error message that you received means that you have reached the limit for the amount of email invitations that you can send out for the hour. Currently there is a limit of 2 per hour. Please try sending out another invitation after the hour has passed and let us know if you are still receiving the error message.

    Thanks!

  • Profile Image

    Answered by rossmills on September 11, 2013 at 10:16 PM
    Thanks Tasha, that sounds more promising. Will try a little later on.
    Regards Ross