What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can I please turn off the monthly renewal rate once this month expires?

    Asked by mochs28 on September 12, 2013 at 12:54 PM

    I believe it's good for a couple more days from mid August.

    Please advise


  • Profile Image

    Answered by KadeJM on September 12, 2013 at 01:46 PM

    Hello, Actually if you don't want to subscribe for another month after this month expires all you need to do is Downgrade. This will keep this month active but cancel your subscription. Once the subscription timeframe is up you'll automatically be downgraded afterwards by our system.

    You can cancel your subscription by following these instructions:

    (1) Go to the Billing Section in My Account

    (2) Click on the " Free Plan " to downgrade then click " Cancel Subscription ".