What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    With the payments services, is there a feedback loop confirming the payment has been successfully processsed?

    Asked by sdforsb on September 12, 2013 at 12:57 PM
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    JotForm Support

    Answered by guilledutra on September 12, 2013 at 02:29 PM


    Once the user submit the form and completed the payment, you will receive a confirmation email with the payment details made by the user, you will also recieve a notification direct from the payment provider. In order to get the JotForm notification you will need to set up an email notification for this porpuse.

    Setting up email notifications guide.

    On the other hand, if there is any problem at the payment proccess you can configure your payment field in order to receive a "pending payment notification", you will also get a "pending payment" alert from your form submissions page.


    From the user side, once the user succeeded in the payment proccess, it will receive an mail autoresponder notification with the payment details also, in this case you should setup an mail autoresponder.

    Setting up a form autoresponder


    Also check this link containing useful guides about setting up a payment form


    Please let us know if you need further information