With the payments services, is there a feedback loop confirming the payment has been successfully processsed?

  • Profile Image
    Asked on September 12, 2013 at 12:57 PM
  • Profile Image
    Answered on September 12, 2013 at 02:29 PM


    Once the user submit the form and completed the payment, you will receive a confirmation email with the payment details made by the user, you will also recieve a notification direct from the payment provider. In order to get the JotForm notification you will need to set up an email notification for this porpuse.

    Setting up email notifications guide.

    On the other hand, if there is any problem at the payment proccess you can configure your payment field in order to receive a "pending payment notification", you will also get a "pending payment" alert from your form submissions page.


    From the user side, once the user succeeded in the payment proccess, it will receive an mail autoresponder notification with the payment details also, in this case you should setup an mail autoresponder.

    Setting up a form autoresponder


    Also check this link containing useful guides about setting up a payment form


    Please let us know if you need further information