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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    (bug)Sign up(username already taken)

    Asked by cjarsmith on September 12, 2013 at 02:54 PM


    Just wanted to let you know about a sign up bug.


    If you're on this page http://www.jotform.ca/pricing   and then hit the sign up link top right.

    It loads a register popup, but this one is different to the others and not matter what user name you enter it will give you the username already taken, plus email already in system.

    The same happens if you select the free plan upgrade option, then on the login popup you click on the "Not a member - Register Here"

    Via the other pages that I tested it appears to load a slightly different popup that works fine.


    This should be fixed because most people checkout the pricing before joining I would guess.


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    JotForm Support

    Answered by guilledutra on September 12, 2013 at 03:13 PM

    Hi Craig,

    I was able to replicate this bug using your directions. I'm going to forward this bug to our development team so they can take care about it.

    Thanks for pointing us how to replicate the username signup bug.