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  • Profile Image

    Why wont my form send to multiple emails?

    Asked by nelsonpierce on September 12, 2013 at 03:11 PM

    i recive the form to 2 emails but for some reason they wont send to the 3rd email.

    Page URL:
    http://zeco.biz/employment-application.html

    Emails email
  • Profile Image

    Answered by seatonwebdev on September 12, 2013 at 03:39 PM

    It's a workaround, but why not set Jotform to send to your main email address, and then forward to the other two email addresses from there.

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    JotForm Support

    Answered by ashwin_d on September 12, 2013 at 04:42 PM

    Hello nelsonpierce,

    Actually there are two issues:

    1. Your email address brian@zeco.biz is in our bounce list for following reason:

    Result: 

    brian@zeco.biz is IN the bounce list  

    Reason(s) : 5.3.0 - Other mail system problem 554-'Message not allowed - [PH01] Email n=

    ot accepted for policy reasons.  Please visit http://postmaster.yahoo.com/e=

    rrors/postmaster-27.html [120]'

    I have removed it from our bounce it and it should be working fine now. You should change the subject your notification alert because yahoo is marking it as spam.

     

    2. You have not selected the "Sender E-mail". That seems to be the reason of you not receiving your submission emails.

    You should select/add the "Sender E-mail" in your notification as this is required to be added for your notification alert to work.

    You can select "noreply@jotform.com", "noreply@formresponse.com" or you can also setup a custom "Sender E-mail" option. This guide should help you:

    https://www.jotform.com/blog/86-Send-Form-Emails-From-Your-Own-Email-Address-JotForm-Now-Support-SMTP

    https://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

    Hope this helps.

    Thank you!