Will my Sub Account User receive the form submission results as well?

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    Asked on September 13, 2013 at 12:18 AM

    Hi there,

    I am (the form designer), and I have shared my account with a Sub-Account User (my client). Will the form submission results be emailed to my email address or the email address of the sub-account user or both?

    Ideally I would like the sub-account user to receive the submission or the response to the forms.

    If the above is not possible, how do I go about making this possible please?



  • Profile Image
    Answered on September 13, 2013 at 02:27 AM


    No, your sub-account won't be able to receive your form notification. You have to add their email addresses in your form recipient email settings.

    Please follow this guides:

    Sending to Multiple Recipients: Send Form Emails to Multiple Recipients

    Checking the Email Recipient of a form: Finding out E-Mail Address Used for Submission Notifications


    Let us know if you need further help about this functions.


  • Profile Image
    Answered on September 15, 2013 at 06:37 PM
    Hi there, thanks for your reply.
    I saw in one of the email answers that you were able to transfer forms to other users. Would you be able to transfer the forms I have designed for my client to them, so they had control of them please. And if so, what is the process?
  • Profile Image
    Answered on September 15, 2013 at 07:04 PM

    Hi Ross,

    I suggest that you create a separate topic/thread for your new requirement. Please use this link to do this http://www.jotform.com/contact/

    State the forms and the usernames you wanted to transfer.

    We will attend to your new post as soon as we can.