What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Salesforce Integration: Jotform is not exporting data to Leads in Salesforce account

    Asked by Teachingassistanttraining on September 13, 2013 at 08:02 AM

    URGENT

    Hi 

    I have linked jotform to sales force.

    I have spoken to salesforce to ensure API is on and receive security token.

    I have successfully linked jotform to salesforc and then selected for the data capture to be placed into leads within salesforce.

    HOWEVER, the data is not bein transmitted to salesforce. Please can you look into this as salesforce have advised api is on and we have connection but there is no transfer of data from jotform being sent.

    Thanks

    Ross

    Page URL:
    www.teachingassistanttraining.co.uk

    JotForm sales force selected thanks
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    Answered by EliezerN on September 13, 2013 at 10:27 AM

    Thanks for contacting us.

    I made a test with one of my forms and I was able to export the data to Salesforce Leads without trouble:

    Have you already tried rebuilding the integration? If not, please give it a try, that could help. Also make sure to map your form fields correctly, so that they can be exported to SF with no problems. For example my form fields are mapped in this way:

    If you still have issues, try by selecting All open Leads from the dropdown menu:

    Please try rebuilding the integration, and if the issue persist, don't hesitate to contact us.

    Thanks

  • Profile Image

    Answered by Teachingassistanttraining on September 13, 2013 at 10:39 AM
    HI
    When I map fields we do not have a company name field in our sales force drop down menu
    So what should we select instead?
    Sincerely
    Kate
    Teaching Assistant Training
    www.teachingassistanttraining.co.uk
  • Profile Image
    JotForm Support

    Answered by EltonCris on September 13, 2013 at 01:45 PM

    @Teachingassistanttraining

    Can you tell us the form so we can check it here?

    Also, make sure you have both fields exist in your form and in salesforce before you could matched them. Kindly review.

    Thanks!