What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Sign-up Broken

    Asked by Melanie on September 13, 2013 at 08:43 AM

    I've looked at about 10 different username combinations, including completely random selection of letters like this:ghvcugvwkuv, my full name, my many different email accounts and even my email addresses are said to be invalid when they are not.


    It is basically impossible to sign-up.


    Please can you look into this as a matter of urgency as I'm sure the business impact is huge to you too.




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    JotForm Support

    Answered by guilledutra on September 13, 2013 at 10:52 AM


    please could you use this url in order to sign up http://www.jotform.com/signup.

    we have already been notified about this kind of issue when the user tries to sign up from the pricing page, our development team is taking care of this issue