What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    File Load Problem

    Asked by sdenterprisescorp on May 22, 2011 at 12:50 AM

    I have an option to upload only .mp3 files and once they are loaded in the form indicates it's not a .mp3 file?

    Page URL:
    http://www.wegotnextconcert.com/submit-your-music

    Screenshot
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    Answered by allanftd on May 22, 2011 at 01:24 AM

    Hi sdenterprises,

    I have checked the settings of your file upload field and noticed that a dot was included in the allowed file types. Kindly remove the dot and leave only the 3-letter or 4-letter file extension (i.e. mp3, wav, jpeg) in the settings.

    Please make the suggested changes and let us know how it goes. Thank you for using JotForm!

    JOTFORM SUPPORT

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    Answered by sdenterprisescorp on May 27, 2011 at 04:34 PM

    My form is currently no loading on my site or in the edit panel!

    http://form.jotform.com/jsform/11400028064

    http://www.wegotnextconcert.com/submit-your-music

     

    Today was the release day for the submission! Help please!

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    JotForm Support

    Answered by NeilVicente on May 27, 2011 at 07:21 PM

    Hi,

    Your form is still in your account, but it only shows a submit button. You must have deleted the fields by accident. Please re-create your form and embed it again.

    If you have further questions, please let us know. Thank you.


    Neil

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    Answered by Chavon on May 27, 2011 at 08:03 PM
    Not good! This form was in no way deleted by me. This was made on the date of May 22nd as complete prepared for today's release. Not sure if the hack on your site had anything to do with it on that day. Thanks
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    Answered by sanchin on July 21, 2011 at 11:44 AM

    Hi, I have a file upload problem. I thought that the problem in my website. But in jotForm also a problem. How do I fix this?

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    JotForm Support

    Answered by NeilVicente on July 21, 2011 at 12:01 PM

    @sanchin,

    Sorry but I wasn't able to replicate your problem. I tested your form, tried to upload .jpg files and they were accepted every single time. The error that you were getting was not displayed when I tested your form.

    Can you confirm if this problem still persists on your end? We'll be waiting for your responses. Thanks!


    Neil

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    Answered by sanchin on July 21, 2011 at 12:16 PM

    There is a problem in Opera browser. In Mozilla and Chrome works fine.

    Strange, because a few days ago in all browsers, worked without problems

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    JotForm Support

    Answered by NeilVicente on July 21, 2011 at 12:31 PM

    Hi,

    Thank you for reporting. From what I have gathered after testing in different browsers, it appears that Opera is the only browser which causes this error.

    With that in mind, I have submitted a report ticket to notify our developers about the existence of this bug. This will be taken care of as soon as any of them becomes available.

    In the meantime, you can enter an askterisk * in the Extensions option of your upload fields to allow all types of files to be uploaded.

     

    We will let you know once the bug gets fixed. Thanks!


    Neil

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    Answered by sanchin on July 21, 2011 at 02:07 PM

    Ok. Thank's