I do not receive submission emails after the form is filled out.

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    Asked on September 14, 2013 at 01:34 AM

     When the form is filled out on my website it does NOT send an email to me. 


    Please help. 

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    Answered on September 14, 2013 at 03:48 AM


    Upon taking a closer look of your form's email alert, I found that you have not selected the "Sender E-mail". That seems to be the reason of you not receiving your submission emails. In all three notification you have added in your form has the same "Sender E-mail" problem.

    You should select/add a "Sender E-mail" in your notification as this is required to be added for your notification alert to work.

    You can select "noreply@jotform.com", "noreply@formresponse.com" or you can also setup a custom "Sender E-mail" option.

    These guides should help you:



    Hope this helps.

    Thank you! 

  • Profile Image
    Answered on September 14, 2013 at 10:47 AM

    Thank you very much, I will try this.