What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    google doc has duplicate entries

    Asked by C4Waterman on September 16, 2013 at 03:25 PM
  • Profile Image
    JotForm Support

    Answered by Mike_T on September 16, 2013 at 04:11 PM

    Thank you for contacting us.

    We have cleared your form caches. Are you referring to the entries on your Google Spreadsheet? If yes, please re-integrate your form with the Google Spreadsheet to see if that makes any difference. This will automatically populate your new Google Spreadsheet with the old entries.

    If that does not help, please let us know.

  • Profile Image

    Answered by C4Waterman on September 16, 2013 at 04:31 PM

    Thank you. Yes, I am referring to the Google Doc Spreadsheet. I have some duplicate rows and some rows with blank cells where the time stamp is supposed to be. I would rather not re-integrate Google Spreadsheet right now as it is shared with multiple people and I don't want to have to reshare it. However, I'm curious to know how the jotform updates the google doc. Does it just add on the newest entry or does it add all the entries? For example, if I edit a jotform submission that is a few days old. Will it update on the google doc spreadsheet?

  • Profile Image
    JotForm Support

    Answered by Mike_T on September 16, 2013 at 04:42 PM

    Does it just add on the newest entry or does it add all the entries?

    Integrated spreadsheet is adding newest entries only. However, when you re-integrate the form, it is adding every submission to the spreadsheet.

    For example, if I edit a jotform submission that is a few days old. Will it update on the google doc spreadsheet?

    This is probably the reason of your duplicated entries. The form submission edit action is adding a new entrie to the spreadsheet. Unfortunately, the edit can not locate the old record and update it, so this is adding the new one.

  • Profile Image

    Answered by C4Waterman on September 16, 2013 at 06:18 PM

    Re-integrated my JotForm and Google Spreadsheet by removing Google Spreadsheet integration and adding it back. It created a new Google Spreadsheet with the same name as the old one. Only it wasn't shared. So I shared the new Google Spreadsheet and renamed the old one as backup. The new one looks complete! Thanks!