What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Credit Card Payments

    Asked by David Sopshin on September 16, 2013 at 04:34 PM


    My name is David Sopshin, and I work for a JCC in South Florida. We currently use Wufoo for our registration forms, but are looking for something new. While I am looking for a new system, I want to make sure that you offer the major feature that Wufoo doesn't.

    Basically, we receive notification of the order before payment has been completed. So if someone is purchasing an item, we will receive notification when they hit submit. Then it will prompt the user to go on to the credit card information. We then receive information from Authorize.net about the order, but there is nothing that ties them together.

    This is really driving our accounting department crazy, because there is no way to match up every order with a payment. If multiple people purchase items for the same price, it is almost impossible to match the credit card payment with the order, since there is nothing connecting the two.

    Does JotForm offer this capability? Basically we don't want any order information until they press submit on the credit card field.

    Please let me know. Please feel free to email me or call me at 954-434-0499, ext. 561.

    Thanks so much,
    David Sopshin
    954-434-0499, ext. 561

  • Profile Image
    JotForm Support

    Answered by Mike_T on September 16, 2013 at 05:34 PM

    Thank you for your interest in our service.

    I am happy to inform you that our Authorize.Net integration is acting in different way. The payment transaction is being made upon submission. In other words, there are not redirects and pending emails.

    You will get the email notifications for successful payment submissions.

    There is a sample of Authorize.Net like form on our Form Templates Gallery:


    It is quite simple to integrate the form with Authorize.Net using our form builder, you will need to drag and drop the Authorize.Net element and configure it.

    Note, we have a Free package that is not limited in features, and a 30 days 100% money back guarantee for paid packages.

    We do not offer phone support, but we would be more than happy to help you via this support forum. It is being monitored 24/7.

    If you need any further assistance, please let us know.

  • Profile Image

    Answered by David Sopshin on September 25, 2013 at 02:48 PM

    I am testing in a demo account, and I am a bit confused with the integration with Authorize.net. Do I have to add everything through that window that opens? In my case, I need to have different prices appear based on whether the user is a member or nonmember. It seems like this is not possible with Authorize.net because everything has to be a product. Can you elaborate a little bit on the ways to use it with Authorize.net integration?


    David Sopshin
    Program Associate | David Posnack JCC
    O 954.434.0499 ext 561 | F 954.434.1741
    Building community…one member at a time.

  • Profile Image
    JotForm Support

    Answered by Welvin on September 25, 2013 at 06:44 PM

    Hi David,

    Yes, you will have to provide your account information from Authorize.net and add in your product items in windows that opens when you click the next button. Yes, that is correct. There is currently no way or it is not possible to add two payment tools in our form builder.

    My suggestion for you to accomplish that is to use our workaround for creating multiple payment form. Please refer to this guide: How to Create a Basic Multiple Payment form. In this case, two forms with Authorize.net payment with different prices (Member/Non-Member).

    Let us know if you need any further assistance.