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  • Profile Image

    Enrollment Information comes through to email all garbled.

    Asked by lkocab on September 16, 2013 at 09:15 PM

    Hello,

     

    I made a JotForm for a client and she tells me that when someone submits their information, the email she gets with that info is all messed up. Is there a reason for this to happen? Can it be fixed?

     

    Thanks!

    Page URL:
    http://www.twinklingstarsdaycare.com/enrollment/application-form/

    email JotForm thanks hello
  • Profile Image
    JotForm Support

    Answered by EltonCris on September 17, 2013 at 01:37 AM

    Hi,

    That happens when an email notification is modified and it might contain some messy codes or it might be an issue with the email client they are using. I would suggest to recreate your email notification, simply delete the existing notification and create a new one.

    Guides:

    1. How to Delete Notifications/Autoresponder

    2. How to Setup Email Notification

    Let us know if you still have issues after this.

    Regards!