What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Enrollment Information comes through to email all garbled.

    Asked by lkocab on September 16, 2013 at 09:15 PM



    I made a JotForm for a client and she tells me that when someone submits their information, the email she gets with that info is all messed up. Is there a reason for this to happen? Can it be fixed?



    Page URL:

  • Profile Image
    JotForm Support

    Answered by EltonCris on September 17, 2013 at 01:37 AM


    That happens when an email notification is modified and it might contain some messy codes or it might be an issue with the email client they are using. I would suggest to recreate your email notification, simply delete the existing notification and create a new one.


    1. How to Delete Notifications/Autoresponder

    2. How to Setup Email Notification

    Let us know if you still have issues after this.