Is there a way to make it so that notification emails do not display empty fields?

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    kmattson
    Asked on September 17, 2013 at 12:52 PM

    In my form, I have several conditions, that if met display hidden forms. In the notification emails, even if the conditions are not met, the titles of those areas show up in the email Is there a way to make it so these do not show up?

    I have attached a picture of my form below, trying to show that based on the class selection, a different set of standards will appear of be hidden from view. I do not want all of the class items showing. I would like only the active set to be in the notification email. Is this possible?

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    pinoytech
    Answered on September 17, 2013 at 01:06 PM

    Hi,

    Yes it's possible to hide empty fields on submission emails. Please follow these steps to enable this feature:

    1. Click on "Setup & Embed"

    2. Click on "Preferences" at the toolbar

    3. Under "Advanced Settings" tab enable the "Hide Empty Fields on Emails"

    Note: Hidding empty fields on submission email only works using the default email notification.

    If you need further assistance, please let us know.

    Thank you!

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    kmattson
    Answered on September 17, 2013 at 01:09 PM

    I actually have that enabled right now and it is not working...

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    pinoytech
    Answered on September 17, 2013 at 01:13 PM

    Hi,

    Can you please share to us URL of the form that you are referring for further assistance?

    Thank you!

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    kmattson
    Answered on September 17, 2013 at 01:17 PM

    http://form.jotform.us/form/32548517259159

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    pinoytech
    Answered on September 17, 2013 at 01:28 PM

    Hi,

    I've clone your form to investigate the issue and I found out that you modify your email notification which is the reason why the feature didn't work.

    Note: Hidding empty fields on submission email only works using the default email notification.

    Thank you!