Issues with the HTML box

  • Profile Image
    drakeladue
    Asked on September 18, 2013 at 06:56 AM

    Hey Jotform folks  hope all is well:

     

    I am having issues with the HTML box.  Every time (now the sixth time) I attempt to add images and text it craps out or worse it doesn't save.  

     

    PLease help

  • Profile Image
    pinoytech
    Answered on September 18, 2013 at 08:44 AM

    Hi,

    Sorry, but I'm not quite sure what you mean by HTML box. Are you referring on Free Text (HTML) field? If not, can you please provide us more information and screenshot of the issue that you are referring for further assistance?

    Thank you!

  • Profile Image
    drakeladue
    Answered on September 18, 2013 at 12:15 PM
    It is the free form HTML box and if I could send yo a screen shot then we wouldn't be speaking. :) It wont hold any images I am inserting nor text. I get about halfway through it and it fails. Even if I save half, quarter or step by step it doesn't save anything.
    Drake LaDueCEO/Owner
    919-257-3977drake@brand-x-mobile.com
    ---- On Wed, 18 Sep 2013 08:44:40 -0400 JotForm Support Forum<jotform@jotmails.com> wrote ----
    A new response has been received:

    Answered by pinoytech

    Hi,
    Sorry, but I'm not quite sure what you mean by HTML box. Are you referring on Free Text (HTML) field? If not, can you please provide us more information and screenshot of the issue that you are referring for further assistance?
    Thank you!



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  • Profile Image
    KadeJM
    Answered on September 18, 2013 at 01:12 PM

    Hello, I looked on the form http://form.jotformpro.com/form/32585836984977 you've provided but at the moment I'm not seeing any Html Box. Unless you were just testing it out when this happened? Or is it on a different form? I have also tested the Html Field myself but so far I am not experiencing the same issue you are having.

    Example: (everything on the form below is in an html field test)

    http://form.jotform.co/form/32586289831870

     

    It seems like our Image Tool for the Html Field is having a minor problem but let me test it some more just to be sure and get back to you.

    I would additionally advise clearing your form cache and also clear your browser cache and then try again to see if this helps.