What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Subuser of pro account reaching limits?

    Asked by rickvv on September 18, 2013 at 01:15 PM

    I have a subuser of my pro account, who just got alert that she's close to a limit on payment submissions. As a subuser doesn't she get my limits? Help? My username rickvv Subuser is jblockhus@ gmail.com Thanks!

  • Profile Image

    Answered by pinoytech on September 18, 2013 at 03:03 PM


    I just want to let you know that each user had its own account created. Even though they have access into your form and submissions as sub-users, it doesn't mean that their account and your account had same submission limits.

    Your sub-user had a FREE account and a free account allowed only to received payments up to 10 submissions.

    Thank you!

  • Profile Image
    JotForm Support

    Answered by Mike_T on September 18, 2013 at 03:20 PM

    In case you do not want to upgrade the Sub Account, we can transfer the payment form from Sub Account to your Master Account. Then, you will need to share that form with your Sub User.

  • Profile Image

    Answered by rickvv on September 18, 2013 at 08:12 PM

    Hi Mike,

    I think I would like to transfer all of jblockhus forms into the master account. I thought that her forms would be covered under my Paid master account, and I have paid the annual fee for that purpose. She never would have created an account, if we had known this particular limitation (although I totally see why we are limited!).

    Would you be able to move those forms over, and I can share them with her (I'm helpinf with most of the Q&A that she has, so she barely uses the JotForm support, or anyhing).

    Thanks for helping out on this.

    Do you need any other authentication? I do have her password and it ends with 55057


  • Profile Image

    Answered by Cesar on September 18, 2013 at 09:08 PM

    Hello rickvv,

    Kindly have the request posted through the target account on this thread. So we can start the process of migrating the forms for you. Thank you.

  • Profile Image

    Answered by rickvv on September 19, 2013 at 07:30 AM

    I'll start a new thread to request that transfer. Since this is a private thread, I'm not sure how to add to it from Jane's account.



  • Profile Image

    Answered by KadeJM on September 19, 2013 at 10:35 AM

    Rick, the reason you are unable add it from Janes Account is because this thread is private so in that aspect Jane won't be able to see this thread due to that factor. Though if you would like you are more then welcome to come back and share the new thread link with us if you would like so that we know it's partially related. Either way you do it is fine and we'll help get this problem resolved for you.

  • Profile Image

    Answered by rickvv on September 19, 2013 at 10:41 AM

    Thanks KadeJM, I set the thread to public. I'll see if I can post as the subuser, now :) Thanks!

  • Profile Image

    Answered by rickvv on September 19, 2013 at 10:42 AM

    This is jblockhus, please transfer those forms to master account, so we can share submission levels and forms. Thanks!


    (nope...I logged out as rickvv, got jblockus logged in, but the reply to thread still comes from rickvv user. Weird.)

  • Profile Image

    Answered by pinoytech on September 19, 2013 at 11:57 AM

    Hi Jane,

    One of my colleague already transferred all forms and data into your account. If you need our assistance again, feel free to contact us at anytime.

    Have a nice day!