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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    AutoResponder not received on Yahoo Mail Service and send it when submissions is edited

    Asked by playingatlearning on September 18, 2013 at 11:30 PM

    I have set up a form that has an Auto Responder set up and the majority of people are getting the email confirmation correctly.  

    However,  people with yahoo email addresses are saying that they did not receive it.  I just tested the form for my personal yahoo account as well and I did not receive the email confirmation either.  What is the solution ?  Ask people not to use yahoo??  Ideas?

     

    Form here: http://form.jotformpro.com/form/32556642654964 

    Emails email solution
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    Answered by Cesar on September 19, 2013 at 12:33 AM

    Kindly try setting your sender email address to noreply@jotform.com, and test sending out a form again.

    How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    Do let us know if the issue persists. Thank you.

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    Answered by playingatlearning on September 20, 2013 at 11:04 PM

    I followed the instructions including changing the sender email to noreply@jotform.com and still no success.  

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    Answered by Cesar on September 20, 2013 at 11:34 PM

    Hello, 

    I cloned your form and added a new auto-response email and was able to receive the auto-response on my yahoo email:

    Kindly add a new auto-response to your form, I do see at this time it doesnt contain an auto-responder, juast an notification (email alert).

    Add a new Auto-Response Email here:

    https://cms.jotform.com/uploads/image_upload/image_upload/global/18371_addnewautoresponse.png

    This is my yahoo test:

    https://cms.jotform.com/uploads/image_upload/image_upload/global/18370_autoyahoo.png

    Kindly let us know if the issue persists after adding an Auto-Response Email. Thank You.

     

    This is also my cloned Example Form:

    http://form.jotformpro.com/form/32628600589965

    You can clone it back and test a Yahoo Email on it as well.

     

    Related Articles:

    Creating-a-Form-Autoresponder

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    Answered by playingatlearning on September 22, 2013 at 01:51 AM

    Thanks.  Not sure how I missed that.  <insert lame operator error response>   

    Is there a way to have the autoresponder email when someone edits their form?  I receive the notification but the autoresponder does not appear to be sending out notifications  (or at least for the one existing entry that I tried).  New forms are now getting notifications.

     

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    Answered by jedcadorna on September 22, 2013 at 04:04 AM

    Unfortunately Jotform does not send notification for Autoresponse when edited and yes only notification to you will be send. Let us know if you have further questions.

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    Answered by playingatlearning on September 22, 2013 at 03:19 PM
    That is a bummer - is there any work around to have a summary of their edits sent to the form owner within jotform?? Could I set up any kind of notification to them or copy them on the notification that I get?
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    JotForm Support

    Answered by EltonCris on September 22, 2013 at 07:23 PM

    @playingatlearning

    There's indeed a workaround. Here's how:

    1.  Add a hidden box to your form and write any default value in it. This will served as your Notification Sender Name.

    2.  Create a new notification for your form and name it to something like "edit-autoresponder" so you can easily identify it.

    3.  Enter the email tag of your email field as the recipient. This will be repalced with user's email once the edited form is submitted.

    4. Set your hidden box field as the Sender Name.

    By the way, to get your email field tag, just right click the email field, click "Show Properties" and check the tag under field details.

    5. Now test it, it should fire this up when you edit and resend your form submissions.

    Hope this helps. 

    Regards!

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    Answered by playingatlearning on September 22, 2013 at 10:25 PM

    Thanks.  Will try this later tonight.

     

    Just a bit related to the last question  - is there a field that captures the last time that the form was edited?  It looks like the submission date is not updated (which is the correct behavior) but is there a second date/time field that allows me to know the last time that someone edited their entry?

     

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    JotForm Support

    Answered by ashwin_d on September 23, 2013 at 04:52 AM

    Hello playingatlearning,

    Unfortunately, such feature is not available.  

    However I can think of a workaround to achieve your requirement.  You can add a textbox field in your form and inject custom css to hide this field. Now you can download your form's source code and add custom JavaScript code to populate the current time in this textbox.

    Whenever form is submitted, the text box will have the current date time and the same will be updated in your submission records as well.

    If this solution works for you, please start a new thread for this question and I will be happy to create a demo for you. 

    Thank you!