Dropbox Integration: Re-integrating your form to dropbox shows blank screen instead of the authentication page

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    Asked on September 19, 2013 at 02:14 AM

    Hi! i selected my form, went to submissions, and the chose Sen Submissions to dropbox, it opens a window http://www.jotform.com/api/dropbox/ and it s blank window, nothing happens. What can i do? I va my dropbox opened.

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    Answered on September 19, 2013 at 04:40 AM


    It should show a login to dropbox screen and not a blank screen. I could not replicate this behavior with one of my form so it could be a browser related issue. 

    Have you tried clearing your browser's cache already? Please clear your browser cache and try again the integration with dropbox. This guide should help you:  http://www.wikihow.com/Clear-Your-Browser's-Cache

    You can also integrate your form with dropbox by clicking on the "Integration" tab in editor toolbar. 

    Hope this helps.

    Do let us know if the issue persist.

    Thank you!

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    Answered on September 22, 2013 at 06:13 PM

    I am having the same issue. Have tried a variety of browsers - have cleared the cache as instructed in all of them and still the blank page as described. Would be interested to know if / how this gets resolved

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    Answered on September 22, 2013 at 09:18 PM

    It was blank for me as well in Firefox but after about two minutes it was there and working.

    update.  now it won't, after removing the integration to try and solve a problem.  Clearing caches doesn't help.  Chrome and Firefox both do the same thing, blank page.

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    Answered on September 22, 2013 at 11:35 PM

    Never mind, even when you get the integration working (and the problem is a broken URL redirection token), it doesn't matter because NO MATTER WHAT I PUT IN THE FIELDS OR WHAT I 'NAME' THE FOLDERS NOTHING SHOWS UP IN DROPBOX.  Yes, it is authourized.  No, it won't work.  I give up, I just wasted a couple of hours and I GIVE UP.

    YES, I tried making a new form from scratch.  Several times.  Using the 'Make a dropbox submission' builder does the same thing as making one manually from scratch.  The problem is the same, nothing shows up on Dropbox.

    This is a really neat idea - I just wish it worked.  


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    Answered on September 23, 2013 at 06:14 AM


    Thanks for reporting.

    It seems a fresh bug. I have now escalated this problem to our developers so they can fixed this as soon as possible. We will update you guys here once this is fixed.

    Our apologies for any inconveniences caused.

    P.S. May I please suggest to open your questions in a separate thread next time so we can assist you all properly. Thanks!

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    Answered on September 23, 2013 at 02:43 PM

    Hey guys, we managed to fixed the bug, sorry for the trouble cause you.

    Please take time to re-integrate again your dropbox and let us know if its still happening.

    Again, sorry for the incovenience. 

    Thank you for bringing this up to our attention!

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    Answered on September 23, 2013 at 06:28 PM

    All sorted. Thanks for the prompt response

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    Answered on September 23, 2013 at 07:49 PM

    Hello eallen1412,

    In behald of my colleagues, you ar most welcome!

    We apologize for the inconveniences that it may hve caused you.

    Feel free to contact us anytime if you have further questions.

    We recommend that you open a new thread for your own inquiry to better track the issues and avoid any confusion.

    Thank you for using JotForm. :)