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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Embedding in Wordpress - "Next" buttons don't work

    Asked by fetchgraphics on September 19, 2013 at 09:59 AM

    When we embed the code from a form on a wordpress page, the "next" buttons don't work, unless you refresh the page, then they do work. Any way to fix this? Here's a link example: 

    http://dki.wpengine.com/?page_id=49

    Page URL:
    http://dki.wpengine.com/?page_id=49

    next refresh
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    JotForm Support

    Answered by abajan on September 19, 2013 at 10:41 AM

    Yes, I was able to replicate the issue. Please remove the form code from the WordPress page and use the JotForm WP plugin method and let us know if that resolves the issue.


    Thanks

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    Answered by fetchgraphics on September 19, 2013 at 11:47 AM

    That seems to be working better - thanks!

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    Answered by pinoytech on September 19, 2013 at 12:27 PM

    Hi,

    Good to hear that everything is working fine now. If you need our assistance again, feel free to contact us at anytime.

    Have a nice day!

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    Answered by fetchgraphics on October 01, 2013 at 02:41 PM

    I'm having the same issue again - it's not advancing when I use the "next" button - any other ideas?

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    Answered by pinoytech on October 01, 2013 at 04:18 PM

    Hi,

    Sorry for the inconvenience that may have caused. Can you please try to re-embed your form code into your website using iFrame method? 

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Thank you!

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    Answered by fetchgraphics on October 01, 2013 at 04:19 PM

    Is this one going to work longer? Theses fixes only seem to last a couple weeks before they get broken again? Is it wordpress related?

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    Answered by Cesar on October 01, 2013 at 05:33 PM

    It could very well be updates on wordpress part or the method the form was embedded to the site itself,  it's a matter of narrowing down where the changes took place that gave conflicts to the behavior of the form. Kindly let us know if the issue persists after the steps provided by pinoytech, thank you.

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    Answered by fetchgraphics on October 01, 2013 at 05:34 PM

    Gotcha - so far, the iFrame seems to be working...