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  • Profile Image

    Error: Expiration date for CC asks for numerical value.

    Asked by halhawkins on September 20, 2013 at 11:11 PM

    I have a contributor tell me he is unable to use our contribution form. I am using Stripe.

    After he inputs all of the required info, he gets an error saying that expiration date needs a numerical value; however, the expiration asks for the text form of month rather than number.

    I have had successful contributions in the past. Any suggestions?

    Page URL:
    https://secure.jotform.us/form/32498023237151

    expiration date text form
  • Profile Image

    Answered by Cesar on September 21, 2013 at 01:00 AM

    Hello halhawkins, 

    Is it possible to receive a screenshot of this message? Asthe drop down menus on the payment tool function with text by default. I would susggest to reintegrate the payment tool.

    Kindly let us know if the issue persists. Thank you.

  • Profile Image

    Answered by kcartwright on November 29, 2013 at 03:43 PM

    This just happened to me as well.  I would love to know the solution.  I've never had this happen before.  My client is trying to pay and it won't accept the card because the month needs to be numeric - when the drop down is text.  ??  I've had two successful payments processed with the form.

    http://form.jotform.us/form/33226955482157

  • Profile Image

    Answered by Cesar on November 29, 2013 at 03:55 PM

    @kcartwright

    Kindly create the a new thread for your current issue. As we are working on an issue per thread basis, this way we will be able to assist you better. Thank you.